Refund policy

This page commits the business: have it reviewed by a lawyer, in particular the relationship between statutory rights and the extra commercial guarantee you are granting.

1. Our guarantee

For 3 days after purchase you can ask for a full refund of a course, with no reason required. No retention call, no endless form, no store credit forced on you in place of your money.

2. What the law says

[Canada does not provide a general 14-day right of withdrawal for online purchases. The 3 days in section 1 are therefore a commercial guarantee FORMABOX chooses to offer, not a statutory obligation: say so plainly rather than letting people assume otherwise. Also set out the rights the Consumer Protection Act does give, which remain intact.]

3. How to ask for a refund

1. Email formabox.inc@gmail.com, or use the form on the contact page with the subject “Refund request”. You can also call +1 438-725-1887.
2. [Give your order number. No reason is required.]
3. You get a confirmation within 2 business days. Once approved, the refund is issued to the original payment method within 5 business days; your bank may take a few days more to post it.

Request a refund

4. Timing and method

[Processing time, refund to the original payment method, possible bank delay, no fee withheld.]

5. Bundles and all-access

[For a bundle: state whether a refund can cover a single course (and whether the bundle discount is then recalculated on the courses kept) or only the whole order. For all-access at $2,200: same 3 days. Decide this before launch — it is the question that causes the most disputes.]

6. Edge cases

[Define, precisely, when a refund may be declined. The case that matters here is downloading the whole course and then asking for the money back. Two honest ways to word it:]

• [By consumption — a refund is declined once more than a stated share of the course has been watched or downloaded. Name the figure. A threshold you can measure is fair; “excessive use” is not.]
• [By repetition — a refund is declined for a customer who has already been refunded a stated number of times.]

[Whichever you pick, say it here before the sale, not after the request. An exclusion a buyer could not have read in advance is an unfair one, and it will not hold up.]

7. If we say no

[Written reasons are mandatory, then an internal appeal, then the Office de la protection du consommateur du Québec or the equivalent body in your province.]