Delivery policy

1. Nothing is shipped

FORMABOX sells digital courses only. There is no physical product, no carrier, no tracking number, no shipping cost and no customs. Any shipping field you see at checkout comes from the payment provider and is not used.

2. How delivery works

1. You pay. Payment is handled by Shopify; we never see your card number.
2. An order confirmation goes to the email address you entered at checkout.
3. A second email carries your access — a personal link to each course you bought.

Your access link is tied to your order. Treat it as you would a password: see the acceptable use policy for what sharing it means.

3. The five-minute promise

Delivery is automatic and normally takes under five minutes. That window is our commitment, not an estimate we hide behind: it is measured from the moment the payment is confirmed, not from the moment you press the button.

The only thing that can stretch it is your own mail provider holding the message for a spam check. Nothing on our side waits for a human.

4. If it hasn’t arrived

1. Check the spam, junk or promotions folder for a message from formabox.inc@gmail.com.
2. Check the address you typed at checkout — a typo is the single most common cause.
3. Still nothing after 30 minutes? Write to formabox.inc@gmail.com or call +1 438-725-1887 with your order number. We resend by hand.

If we cannot deliver what you paid for, you get your money back in full. That is not the 3-day guarantee — it is simply an order we failed to fulfil, and it has no time limit.

5. How long you keep access

Access is for life and has no subscription attached to it. [Confirm whether “for life” means as long as FORMABOX operates the platform, and say so here rather than letting buyers assume a stronger promise. If courses are downloadable, say that the files are yours to keep regardless.]

6. What you need

A working email address, an internet connection, and a browser or PDF reader. [List the exact formats delivered — video, PDF, spreadsheet, indicator files — and any software the buyer needs but does not get from us, for example a TradingView or platform account.]

7. If a course changes

[State whether updates a creator publishes after your purchase are included, and what happens if a course is withdrawn from the catalog after you bought it. Buyers reasonably assume they keep what they paid for — if that is your intention, write it down.]

8. Contact

Delivery problems: formabox.inc@gmail.com · +1 438-725-1887, Monday to Friday, 9:00–17:00 Eastern. We reply within 2 business days, usually sooner.